Internet drop outs

When I look at the modem from this end I see what appears to be a problem related to marginal signal quality.  If you can bypass any splitters that might help otherwise it may be necessary to have a technician come out and investigate further.

Hi, Chris:

I appreciate the reply. I don't have any splitters on the line, only a router.

Come to think of it, there is one connection where I extended the coax. I'll change out that section of coax and see if it makes a difference.

Thanks!

Laura

Edit: Coax changed. I'm seeing 38.4 downstream SNR and -6.4 dBmV downstream power level on my modem diagnostics screen.