Firstperson's profile

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Internet Connection

For the past few weeks my internet connection has dropped out and come back many times. The connection that I do get when the modem is connected is a lot slower and my computer does not load properly and most importantly my xbox will not let me log on because of the slow internet speed. Iam supposed to have high speed internet. What has been the problem I don't know, but I need help. Can anyone help with an explanation or a fix?

Valued Contributor II

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" The connection that I do get when the modem is connected"

Are you saying the modem actually goes offline when you lose connection? As in you lose the lights on the front? If so, which lights?

" my computer does not load properly "

Could you explain? You shouldn't need internet for your computer to boot up. Or did you mean "load" the internet?

" my xbox will not let me log on because of the slow internet speed."

What is the error you get when signing in? What do you get when you run a XBL test?

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The blue lights on the front of my modem go off and the modem continuously searches for a signal.

I do mean it will not load the internet on my computer.

my xbox gives me error code 08 something or other and says retry later

when I test my internet connection on the xbox it says its connected but the speeds do not match up to when I test the internet on my computer.

Valued Contributor II

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2.8K Messages

Firstperson said:
The blue lights on the front of my modem go off and the modem continuously searches for a signa

The next time it happens, can you notice which lights exactly go out and how they come back on?

Firstperson said:
my xbox gives me error code 08 something or other and says retry later

What is the error exactly? I found mention of error E08, but that's a hard drive error, as seen here. Don't see how that would be related to a internet problem.

Firstperson said:
its connected but the speeds do not match up to when I test the internet on my computer.

So the XBL test passes? What speeds to you get on the Xbox and what do you get on your PC? Also, is the Xbox wired or wireless?

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As you suggest I need to pay more attention to the error codes. I will try and get specifics the net time this happens.

Thanks for your help and reply

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