New Contributor
•
13 Messages
Internet Connection Issues due to recent McAfee update.
Attention Cox High Speed Internet Customers:
A recent McAffee-issued software upgrade is causing some Cox customers to lose their internet connectivity. McAfee has since corrected the corrupt file, but you problems may persist. Refer to the following Cox Support Alert to correct the issue.
vsphnx
New Contributor
•
1 Message
13 years ago
I have uninstalled McAffee software and was instructed by Cox to download the new McAfee software from this support portal website. I did and now I have internet problems. My internet is freezing and I have not been able to use internt for the past 3 days!!! I do not want McAfee on my computer and would never use them again. Since this problem ocurred, I have been in touch with Cox customer tech service several times and they keep referring me to McAffee to solve this problem. I don't underst
0
0
azhot
New Contributor
•
9 Messages
13 years ago
seems like all these past messages are related. i've been having all the same problems. since cox didn't send out a warning about the McAfee flap, i spent $200 on support service from Sony. they worked on my computer online for 12 hours and i still have disconnect issues, no connection because there's a break in my network, etc. They uninstalled McAfee and it was working for about 16 hours until I reinstalled McAfee tonight and again have connection problems although we are told the problem was fixed. I'm sitting here thinking my router isn't working all of a sudden, my modem was old so figured that best to buy a new one rather than try & figure it out and that didn't fix the problem. So maybe it isn't my stupidity after all. I had a good working system and then on or about August 14 I suddenly had no system although I agree with everyone I had been losing connection and "resetting my adapter" every day for a long time now.
0
0