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Hello,
I have been having a frustrating time with my internet connection. The connection "hiccups" in that I will lose connection to streaming sites, video games and voice chats for 1-2 seconds and then I will be reconnected or I will have to sign back in. This happens on a daily basis but didn't adversely affect my viewing/gaming experience5. It's been happening at an increasing rate over the past 2 days, enough to motivate me to write a post. It's very frustrating. Can someone please help me figure out and fix this problem?
I've tried all of the "quick" solutions (e.g. unplugging router for 1 minute and plugging it back in, restarting modem, checking ethernet cord, replacing ethernet cord, etc.) and haven't been successful.
Kind Regards,
Tom Faulconer
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DerrickW
Valued Contributor
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Are you using only wireless connections? Do the devices connected via ethernet have the same connection issues? We can check on this for you, we'll need to check the modem signal levels from our end, please email us at cox.help@cox.com with the account information.
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