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mre23

New Contributor

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7 Messages

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Internet capped at 30mbps

I literally tried everything. I am currently using a Surfboard SB6180 modem and a EA3500 Linksys router and i am premier customer. I've unplugged both multiple times in attempt for different results but it won't go beyond 30mbps. Is there anyway someone can check to take the cap off or to make sure service codes are up to date so i can use my service to its full potential.

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ChrisL

Former Moderator

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7.1K Messages

Your account appears to be setup correctly however the modem is reporting horribly unacceptable signal levels.  Are there any cable splitters you could try bypassing?

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mre23

New Contributor

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7 Messages

Currently there is no splitter.. It's just the cable from wall to modem. I've even moved the modem to a different wall jack to see if that was the problem but still getting the same results no matter where it's moved to.

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ChrisL

Former Moderator

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7.1K Messages

The signals are still looking very poor from here.  At this point it may be necessary for a technician to come out and troubleshoot.

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mre23

New Contributor

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7 Messages

Is it possible to schedule one through you or do i have to call it in and schedule one?

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ChrisL

Former Moderator

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7.1K Messages

It might be faster to call but you can email us at cox.help@cox.com with your account details if you prefer.

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mre23

New Contributor

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7 Messages

Thank you Chris, i will just call & try to make an appointment.

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