New Contributor
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2 Messages
intermittent internet connection
Hi,
For the past several weeks my internet connection has been constantly dropping out, anywhere from 5 seconds to 30 seconds at a time. All devices in my home lose connectivity, wired and wireless. This is the second time in about 6 months.
I have a new Netgear C6300bd AC gateway plugged directly into the wall. One 3 way splitter with the gateway on the 3.5 leg and a DVR and a mini box on the others. The house has all new cabling (2years) and a new drop.
My levels are good and seem to not fluctuate. I've rebooted the gateway several times including a factory reset. The only thing I see is that in the log I have multiple dynamic range window violations which correlates to my connections drops times.
http://imgur.com/RQ3zaDf Level screenshot
http://imgur.com/Jjd4Lup Log screenshot
http://imgur.com/mhP1VKd Pingplotter screenshot
Thank you for any help.
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ChrisL
Former Moderator
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7.1K Messages
The modem is reporting poor signal levels when I look from this end. Can you try connecting to a different cable outlet and see if that makes any difference?
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SD_Cox_Cust
New Contributor
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2 Messages
I moved the modem to a different outlet after I made this post to check if it is the line where it is normally located. There has been no difference. Levels in the new location are a little lower than the screenshot I posted but they still in specs. A technician came out on Sunday and said he was putting it on a 72 hour watch but I yet to hear back from him.
I am afraid it might be the gateway itself, I purchased it from Cox about 6 months ago is there a warranty or an exchange policy?
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ChrisL
Former Moderator
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7.1K Messages
Equipment can be a possible cause for this type of issue. If you purchased it from us it has a 2 year warranty.
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No_More_Cable_B
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356 Messages
No More Cable Bills:
[Copy&Paste the link to view video]
https://www.youtube.com/edit?video_id=wROUdmO-uY8
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