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Braintree

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I wish the Cox website was smoother when making a payment

Seems that every other month, when I go to pay my bill online, I have to wrestle with the COX website to do so.  My payment won't process smoothly at all, it will stall for a long while and finally I have to abandon the attempt and try again later.  At this moment, been trying for 15 minutes to pay my internet bill.  Giving up, will have to try later today.  Time consuming.  All my other utility payments process quickly and smoothly.  Why can't COX?  Thanks for listening.

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MichaelJ

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1.8K Messages

Hi Braintree, at what point does the process stall? When you log in, or while the payment is processing?

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Braintree

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5 Messages

Thank you, MichaelJ.  I have hard time getting the site to open sometimes.  Right now I'm still trying to make this payment.  My third attempt this morning.  I'm on the Make One Time Payment section.  I put how much I want to pay, then press Continue and it just hangs.  Lower left it says "Transferring data from" Cox, but just nothing further, it doesn't advance to the next "Payment Method" option.

Tonight when I get off work will try again and it will probably go right through, but this happens often enough that I wanted to vent a little.  Thanks again.

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MichaelJ

Moderator

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1.8K Messages

Hi Braintree, thank you for letting us know about the issue. It is feed back from our customers that helps raise awareness of an issue. So, I tried to replicate the issue, but it went through with no problem. What browser are you using? I was using Chrome, on a PC with Windows 8.1.

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Braintree

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Thank you so much, MichaelJ.  Taking a tip from your reply, I tried to pay using the Internet Explorer browser instead of the latest Firefox 38.0.5 and it went right through!!  So the problem is Firefox.  Going to mention this to them.

If you want, you are welcome to delete this thread.  I appreciate your help with this! 

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MichaelJ

Moderator

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1.8K Messages

Hi Braintree, I'm happy that the issue is manageable with a different browser. I will leave the thread up, in case anyone else is having the same or similar issue the conversation may be helpful. I'' forward this to our network team too.

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