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New Contributor
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How do I downgrade/cancel services via My Account?
I need to modify my TV/internet bundle to cancel some services and downgrade others, but every link seems to take me "shopping" for upgrades. Where is the option to "modify" instead of "upgrade"?
wees41
+5 more
Contributor II
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you have to call can't downgrade online.
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Becky
+2 more
Moderator
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Andrew is correct. You'll need to speak to an account services or billing representative to downgrade services. Go to www.cox.com/residential/contactus.html to find the number for your location.
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