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New Contributor
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Hidden Contour Fees
Hi Cox,
It would have been extremely helpful if at some point during the Cox Contour setup call that a tech or someone told me that you would charge me $90 just to install the system!! At no point did any phone representative or installation tech ever explain to me that there would be a "one time charge" of $90 to install the system.
I am extremely dissatisfied by this ridiculous charge and am at the verge of filing complaints with the BBB and AG's office. Its rather sad that in order to get a company to do the right thing by their customers, you have to take it as far as complaining to 3rd party organizations and government offices for them to "Finally" care enough just to get rid of you...
Health_Edge
+5 more
Valued Contributor III
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Did they tell you the installation was going to be free? If not, why didn't you ask? I mean your right, the Sales Rep should have told you from the start, but my experiences have always been installs cost money unless you get some special deal.
More to the point, this isn't the place to discuss that kind of thing, since this is just a technical forum. Maybe call their billing department and ask for a credit if you have felt unfairly treated? I don't see how any of us can help.
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StephanieA
Former Moderator
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What a surprise to get those install fees in your statement. We're happy to look into any billing issues you are having. Since the forums are for technical support, please contact us via Private Message on Facebook, Direct Message on Twitter, or email us at cox.help@cox.com.
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