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Help me figure out what is going on. I am a strong gamer and have the xbox one i am having issues with my connection dropping in the middle of games. Also have strict NAT. Modem i am using is DOCSIS 3.0 N450 This is very irritating and has me thinking i chose the wrong service. Here are my logs from my router...
| Sat Sep 05 01:37:17 2015 | Error (4) | Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=64:00:f1:3f:fc:a0;CM-QOS=1.1;CM-VER=3.0; |
| Sat Sep 05 01:37:17 2015 | Error (4) | Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=64:00:f1:3f:fc:a0;CM-QOS=1.1;CM-VER=3.0; |
| Sat Sep 05 01:37:17 2015 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=64:00:f1:3f:fc:a0;CM-QOS=1.1;CM-VER=3.0; |
| Fri Sep 04 12:16:58 2015 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=64:00:f1:3f:fc:a0;CM-QOS=1.1;CM-VER=3.0; |
| Fri Sep 04 01:35:31 2015 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=64:00:f1:3f:fc:a0;CM-QOS=1.1;CM-VER=3.0; |
| Mon Aug 24 10:42:04 2015 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=64:00:f1:3f:fc:a0;CM-QOS=1.1;CM-VER=3.0; |
| Sun Aug 23 16:50:24 2015 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=64:00:f1:3f:fc:a0;CM-QOS=1.1;CM-VER=3.0; |
| Sun Aug 23 16:48:37 2015 | Critical (3) | Resetting the cable modem due to docsDevResetNow |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=64:00:f1:3f:fc:a0;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=64:00:f1:3f:fc:a0;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
| Time Not Established | Critical (3) | No Ranging Response received - T3 time-out;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=64:00:f1:3f:fc:a0;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=a4:2b:8c:d7:8c:b0;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0; |
| Time Not Established | Notice (6) | WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A) - Reason:INIT |
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ChrisL
Former Moderator
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I looked at the modem from this end and it seems to be reporting poor signal levels. Are there any cable splitters you can try bypassing to see if that helps at all?
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keeegan23
New Contributor
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There is a cable splitter in my home... how do I go about bypassing it?
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chris_c21
+1 more
Contributor III
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By removing the splitter and having a coax cable connect direct from the wall to your modem.
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Roklifter
New Contributor
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Hardcore gaming wifi is the first issue. Lol Sorry. If you're very serious with gaming...get off wifi. No ISP can control wifi. Def bypass splitters to test. Splitters also go bad all the time. Having a quality splitter that meets svc demands is also ideal. If that splitter is being used to feed a Contour video service also then I've read using a splitter that goes up to 2.5 mhtz is ideal otherwise, a 1mhtz is fine. I'd double check though with someone familiar with this though. Just passing on what I read elsewhere. With an extra coax and ethernet cable on hand, you could call Tech Support and see as you make adjustments how the signal improves or degrades since they can recheck after an adjustment is made. I'd Def go wired for gaming though and not rely on wifi no matter what ISP you choose to use. Good luck!
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keeegan23
New Contributor
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What do I disconnect the in slot or the 3 /-5.5db out?
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Health_Edge
+5 more
Valued Contributor III
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A gamer can only be as good as the equipment he uses. Just like a race car driver should take pride in his car, so should a gamer take extra care with their computer and network IMO. First, as said, wired will always be better then wireless. A cheap, bad wired connection will be better then the best wireless, so it's better and more cost effective. Second, you want to make sure you have a good router. Gateways are "ok" for everyday users, but gaming uses alot of ports open at one time, so routers with poor memory management can crash and have problems from gaming activity. Last, the cable signal going to the modem is very important. In your case your modem and router are one in the same, called a gateway, but the concept is still the same. You want the most direct connection from the wire on the street as possible. What are you using the splitter for now? How is the cable wiring set up in your house?
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AlexDudman
New Contributor
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I'm experiencing dropped connections as well. It's usually only down for a minute or two, sometimes only a few seconds, but that's enough to disconnect me from games, which I consider a very significant problem. Occasional hiccups I could live with, but this has happened several times every day for the last two weeks. My Cox-supplied modem/router combo is plugged directly into the Coax with no splitters, and directly into my computer through ethernet so the signal is as strong as I can make it.
My connection is great other than that, speeds are actually higher than I'm paying for and pings are low and steady with minimal packet loss. It just suddenly goes from great to nothing for no apparent reason.
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NicholeC
Moderator
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I believe I've located your account. The signal isn't where I'd like it. I recommend scheduling a tech. Please email us at cox.help@cox.com and confirm your address, phone number, and your availability for the week.
Thank you,
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DerrickW
Valued Contributor
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On the splitter, there is a side that has one main input - you would take that wire out of the splitter and connect it directly to the back of the cable modem. This would leave a direct connection from the cable outlet to the back of the modem.
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Health_Edge
+5 more
Valued Contributor III
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Do you know if you two live in the same area? Any commonality to the problem other then the same gateway? If not, may be better to start your own thread. First, so you get the attention you deserve, and also so doesn't confused who is having what symtom. Reading your last thread, your gateway seems to be loosing sync all together, just not the downstream. I would start by posting your signal levels.
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