HD Home Run Prime unable to activate cablecard

Called cox support 3 times.

Getting the error below. Please Help

20130105-18:30:46 CableCARD: authentication status: authentication in progress
20130105-18:30:55 CableCARD: authentication status: authentication success, activation needed
20130105-18:30:55 CableCARD: message: /get_cc_url?CableCARD///cp/auth
20130105-18:31:42 CableCARD: Tuner0: vchannel 14 (525MHz-10142) access = not-subscribed
20130105-18:31:53 CableCARD: Tuner0: vchannel 14 (525MHz-10142) access = not-subscribed
20130105-18:32:01 CableCARD: card indicated fatal error or firmware upgrade (ccio_detect:212)
20130105-18:32:01 CableCARD: technical error 0 (ccio_detect:213)
20130105-18:32:01 CableCARD: message: A technical problem is preventing you from receiving all the cable services at this time. Please call your cable operator and report error code 161-0 to have this problem resolved.
20130105-18:32:01 CableCARD: M-CARD reset
20130105-18:32:02 CableCARD: Tuner0: vchannel 14 unknown (no card)
20130105-18:32:05 CableCARD: Motorola card (0000:0625)
20130105-18:32:05 CableCARD: authentication status: authentication in progress
20130105-18:32:05 CableCARD: authentication status: authentication success, activation needed