Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Had Cox internet for 2 weeks. Third outage.
Had one a couple days ago, one last night, and just got back online after a third.
I had U-verse for 2 years and never had a single outage. That is not an exaggeration. I literally never experienced any internet outages.
Cox is pretty much an embarrassment. I think I'm switching back, even if I can only get 18mbps with ATT. Even ATT's outsourced support, for as little as I've had to use them, is better than Cox's seemingly local American support.
Learned my lesson. Guess I'd forgotten why I canceled cox in the first place.
KipK
Former Moderator
•
That really shouldn't be happening. I'd expect your internet service to be as rock-steady as mine is. If you could email your service address to CoxHelp@Cox.com and reference this post, my team will take a look and see what we can do.
0
0
Eric_Cooper
New Contributor
•
check your cable connections and wiring before you cancel...you could have been the victim of a faulty initial install like I was.
0
0