Guide shows, but No Channels

Hello,

Last night something happened with our cable. It seems as though the cable box will still display the cable guide, but once any channel is selected the TV displays nothing, just black. We do get audio, however, once a channel is selected.

My husband said he unplugged the box and checked all the HDMI cable connections.

Any ideas what could be causing this?

Thanks

H

Health_Edge

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Valued Contributor III

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Is it happening on just one TV, or all TV's?

Also, what happens if you just try to change the channel with the channel up and down, instead of via the guide? Does the audio change? If so, sounds like a HDCP issue. First thing to try is a basic turn off/on; turn off the TV and cable box. Then turn on the cable box, wait a few seconds, and turn on the TV.

If that doesn't work, you might want to try a different HDMI port on the TV or a different HDMI wire.

If that still doesn't work, let me know, I have plenty of other suggestions.

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Guide shows, but No Channels

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