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New Contributor
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Got the 100mbps down and 10mbps up, but only getting 1 to about 5mbps between 5pm and 12am
Hello
I recently just got cox internet 100/10 in NoVA around dulles airport
So far on the first couple of days the download has been really slow, after a call and some chat support, manage to get speed up to about 100. only during the morning hours and afternoon, but as soon as 430 to about 5 pm hits, downloads becomes a nightmare. sometimes i cant even get web pages to load, they time out. and this last till about 1 am. upload never gets clogged up just download.
I have talked to 2 people on chat support and 1 on the phone, they both said they recommend a tech to come out, but all the tech appointment can be made during the none problem hours, no point them coming out and finding nothing.
I have tested it with going through the router and connecting straight to the modem, still get the same results. tests are done on speedtest.net and cox's own speed test.
Modem - Arris SB6141
Router TP link archer c5
| Downstream | Bonding Channel Value | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Channel ID | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | |
| Frequency | 819000000 Hz | 825000000 Hz | 831000000 Hz | 837000000 Hz | 843000000 Hz | 849000000 Hz | 855000000 Hz | 861000000 Hz | |
| Signal to Noise Ratio | 38 dB | 38 dB | 38 dB | 38 dB | 38 dB | 38 dB | 38 dB | 37 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
|
-4 dBmV | -4 dBmV | -4 dBmV | -4 dBmV | -4 dBmV | -4 dBmV | -4 dBmV | -3 dBmV | |
| Upstream | Bonding Channel Value | |||
|---|---|---|---|---|
| Channel ID | 4 | 1 | 2 | 3 |
| Frequency | 32500000 Hz | 17800000 Hz | 21100000 Hz | 26000000 Hz |
| Ranging Service ID | 7084 | 7084 | 7084 | 7084 |
| Symbol Rate | 5.120 Msym/sec | 2.560 Msym/sec | 2.560 Msym/sec | 5.120 Msym/sec |
| Power Level | 46 dBmV | 45 dBmV | 45 dBmV | 45 dBmV |
| Upstream Modulation | [3] 16QAM [3] 64QAM |
[3] QPSK [5] 16QAM |
[3] QPSK [2] 16QAM [3] 64QAM |
[3] 16QAM [3] 64QAM |
| Ranging Status | Success | Success | Success | Success |
| Signal Stats (Codewords) | Bonding Channel Value | |||||||
|---|---|---|---|---|---|---|---|---|
| Channel ID | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 |
| Total Unerrored Codewords | 5209802458 | 913990948 | 914000921 | 2171130268 | 2107795774 | 5208954433 | 5208957251 | 5208980761 |
| Total Correctable Codewords | 61 | 324 | 99 | 43737 | 41221 | 113 | 61 | 4213 |
| Total Uncorrectable Codewords | 813 | 1727 | 1534 | 148182 | 92065 | 1634 | 1564 | 2467 |
Health_Edge
+5 more
Valued Contributor III
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Are those signal readings taken during a time you were having the problem?
When the upload slows down, any packetloss? Speedtest.net is a good way of finding out. Just make sure to have your Java updated. Overall, your signal levels look spot on. Either it's not something signal related, or your signal levels change when you have the problem.
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SteveXQ
New Contributor
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upload is always above 10 mbps, no packet loss doing pingtest.net or speedtest.net. reading on the modem is the same regardless of time of day. im no expert in the subject, but in my opinion either the hub for the complex i live in or the building gets overloaded when people comes home, i mean it could be the entire area, just dont know
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SteveXQ
New Contributor
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Currently im using wired thro the router, but for the last couple of days i been switching from direct to modem and router, and there is no difference. I mean as of 1026AM EST, im getting 100+ mbps, but around 5pm thatll turn into about 2-5mbps
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SteveXQ
New Contributor
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This a speed test done connected directly at the modem at 945 pm. this speed would not go over 7 mbps till about 1 am, then i get my full speed.
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SteveXQ
New Contributor
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so someone did come to my apt and did all the test. (all my signals are great) and he told me that due to the fact that there are too many people in my complex that use the same node, slow downs are unavoidable, so basically until cox decide to come out here and lay another line out the neighborhood its gonna be slow. So please for the love of god DO something, im pretty sure alot of other people here are having the same issue
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