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New Contributor
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Got a free speed upgrade but I haven't seen any increase in speeds
Yesterday I signed up for a offer to premier for 12 months. The guy on the phone said my modem would update within a few minutes but it's the next day and I still haven't seen a speed increase. How long does it normally take?
I do have a new modem coming from cox that was sent out Monday that was offered via browser pop up before I got the letter for the speed upgrade deal. Will I see the speeds after I get that modem?
I am seeing around 20 to 28mb down both through the router and connected straight to the modem.
Health_Edge
+5 more
Valued Contributor III
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What kind of modem do you have? The most likely cause is either a non DOCSIS 3.0 modem or a issue with the service code on your account. Basically there are two codes for Premier, one for those with DOCSIS 2.0 modems and one for those with DOCSIS 3.0 modems. The DOCSIS 2.0 code caps at about 32Mbps, but DOCSIS 2.0 modems themselves cap at 24-26Mbps.
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sabrem
New Contributor
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Surfboard digital voice modem sbv5222 I got from cox when first signing up.
The new one should be here in the next few days so if I'm still not getting the speeds by then I'll call cox and ask.
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Health_Edge
+5 more
Valued Contributor III
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FYI The SBV5222 is a DOCSIS 2.0 phone modem. For a complete listing of modems and what service/speed they cap at see here.
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