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New Contributor
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Getting Tech help for TV
It is impossible. I have called six times, every time I'm hung up on. The fifth time I told them I was hung up on the previous 4 times, so she said, "wow" and hung up on me.
I'm calling because a channel has been frozen for hours. Now I think the best thing to do is to look at satellite or other options. I can't believe that it's ok to hang up on customers like I have been and I wasn't rude, I barely said a few words when someone finally answered. I'd love to work as a customer service rep for cox, just hang up when you don't have an answer or when cox screws up, don't acknowledge it.
Domino
Valued Contributor III
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Look Martha, it's a troll!
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danalis
New Contributor
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Uh, no, I have a genuine concern as a customer. Why isn't there anyone available if you need help? Why am I being hung up on? It's never happened before. Maybe they need to use their money on hiring more operators than on their marketing campaign. I don't need to see a commercial for cox every 5 minutes on TV. It shows they care less about existing customers and only concentrate on getting new ones.
Also, I have a right to voice my opinion of an actual problem. As a business owner myself, I want to know these things to retain clients and provide the best service. Cox should know their phone support on August 16 7pm-8:30 pm (mountain time) in AZ failed miserably. It was so shocking that I actually took the time to come here and let them know. Do with it what you will.
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StephanieA
Former Moderator
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I'm truly sorry to hear about what happened. This is definitely not the experience we want for our valued customers. The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com.
I'm happy to have the call reviewed and the representatives coached for these situations. Please email me with a link to this forum, the service address, name on the account (if different), and the Cox PIN or last four of the SSN.
If you are still having a problem with the service, please post your service issues in order for the community to help get them resolved.
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