dmoran's profile

dmoran

New Contributor

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23 Messages

Closed

Fusion HD

I am in the OKC Market and noticed Fusion HD on channel 885 says I need a subscription to view it, but I can view the SD channel on 242. Why is this?

Discussions

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Updated 

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NicholeC

Moderator

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881 Messages

Hi dmoran,


Is this error populating on all boxes? I just sent a quick signal, this will not cause the boxes to reset. If the error is still there, we can send a refresh to the equipment.


Thank you,

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dmoran

New Contributor

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23 Messages

Still receiving the error on all boxes.

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NicholeC

Moderator

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881 Messages

OK. Is now okay for me to remotely reset all the boxes?


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dmoran

New Contributor

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23 Messages

Yes.

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NicholeC

Moderator

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881 Messages

It appears an outage was just declared. I'm going to wait to send anything to your boxes. We will monitor the outage and let you know when it's cleared. If you're still not receiving the channel after that we can send the signals.


Thanks,

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NicholeC

Moderator

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881 Messages

The outage has been cleared. If you're still unable to view that channel, we can send a refresh.

Thanks,

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dmoran

New Contributor

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23 Messages

Go ahead and send the refresh. It’s still saying I don’t have a subscription to view the channel.

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XavierB

Former Moderator

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145 Messages

We sent the signal to the cable box. Let us know if you are able to see any changes.

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dmoran

New Contributor

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23 Messages

Still says I need a subscription to view the channel.

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MichaelJ

Moderator

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1.8K Messages

Hi dmoran, please power cycle all the cable boxes by unplugging the power cords for about two minutes then plug one cable box power cord back in and allow time for the box to download the guide. If you are able to view the channel, restart the other cable boxes.

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dmoran

New Contributor

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23 Messages

Still nothing. Everything else works great, except for not getting that channel.

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NicholeC

Moderator

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881 Messages

Thank you for troubleshooting. We've reached out to our Video Team and they are putting in a fix. The channel should start coming in for you at anytime now. At latest, it may be tomorrow. Please let us know if you still do not have the channel after tomorrow.


Thank you,

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