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New Contributor
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Free-view last weekend? News to me...
Seriously COX, I'm just NOW finding out there was a free preview of Starz last weekend?
I didn't see a single commercial for it on tv. Not one. You couldn't be bothered to email your customers about these things? You constantly spam my Inbox with your Pay-per-view pitches and promos trying to get me to buy sports channels, so why couldn't you just send out one single mass-email to let your paying customers know?
I am getting REALLY tired of the sloppy service COX is providing lately. There is zero excuse for it. Maybe you should stop spending millions of dollars on commercials about how awesome you are and hire someone with half a brain.
ChrisL
Former Moderator
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wees41
+5 more
Contributor II
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it would be nice if they could be listed on the local cox.net pages
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Domino
Valued Contributor III
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I saw it on my bill and on a monthly newsletter. Do you read all of your bill? Are your preferences set up to receive their newsletters? I knew of this preview a few weeks ahead of time.
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AliceFaye
New Contributor
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Dina
Contributor III
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Paperless billing customers have access to view their full bills on the website. You should be reviewing this in detail on a monthly basis to ensure you get any important notices. We appreciate your feedback and will forward your suggestion about the mass email notification.
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Domino
Valued Contributor III
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A PDF exact copy of your bills are available online. Read them.
I received a full-color email detailing the 8-DAY STARZ/ENCORE FREE PREVIEW on November 24. Again, you should read some of that "spam" that keeps filling your inbox.
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Myopic1
New Contributor
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The real "preview" is that if you subscribe to Starz, don't expect for it to be updated OnDemand in two months!
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yak
+6 more
Contributor III
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Dina, thanks for your help on this forum. Every month i review the charges on my bill to make sure they are correct. . I never read more. My eyes go to the print that says "Payment options: visit cox.com to register ....." so i think that all of the printing is just boilerplate. I need to read ALL the print on the bills to get the free Starz. preview.
On this month's bill, it says "Cox announces the following channel changes: Encore Espanol will be added to channel 400". Not very attention-catching news. Not even in bold print. I never even noticed it .... thanks to the forum members for pointing it out.
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Dina
Contributor III
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It's my pleasure to help. Thanks again for reaching out. Enjoy the rest of your weekend. :)
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