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New Contributor
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False advertisement
I was told by Edilbert G. A customer support via chat that COX "Ultimate internet Plan" was only 150 Mbps download and 15 Mbps Upload. Is this correct? Your website advertise 300 Mbps and 30 Mbps isn't that just lying? or is your customer tech support not inform? I've been paying for top internet for 2 months and already changed out the modem 2x and my internet that was suppose to be 300 Mbps download and 30 Mbps upload have not once reach past 50 Mbps and yet I am charged over $100.00 a month for mediocre connection. I'm trying to get a technician out to take a look at my connection and I can't seem to get an exact quote, one says $75, one says $50 and another says $25.
Tecknowhelp
Valued Contributor II
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The speed of Ultimate depends on where you live. In my area, it's 150Mbps, but in parts of CA and AZ, it's 300Mbps. See here for speeds in your area. What website do you show that says your area is 300Mbps?
As for only getting 50Mbps, some questions;
1. How are you measuring your speeds? Can you post the data from the tests?
2. What modem do you have?
3. Are you connecting directly to that modem or through a router?
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chris_c21
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Contributor III
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Yes, it depends on your city, Tuan. Here in AZ, my Ultimate is 300 Mbps down and 30 Mbps up but some markets are still on the old Ultimate speeds which is 150/20
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Shariel
+1 more
Moderator
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Hey Tuan N,
The answer to your first question is yes and no. We would need to take a look at your account to verify
1- city and state you live in (updates have been happening for the past few months and are still happening).
2- the modem you have on the account ( DOCSIS 3.0 (16 x 4) is needed for the 200/300Mbps, DOCSIS 3.0 (8 x 4)is still for the 150Mbps)
3- Once the update is made in your area and the proper device in on the account ( see link for approved 16 x 4 modems: http://www.cox.com/residential/support/internet/article.cox?articleId=b2ec95d0-7ef9-11df-5590-000000000000 ) we have to change the service for you to get the proper speeds.
Please send an email to Cox.Help@Cox.Com with your full name, address, verify the SSN on the account along with the link for this forum so we can take a look.
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Shariel
+1 more
Moderator
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Hey chris_c21,
You are correct. The transition in your area took place back in September.
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