Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Explorer 8642 HDC issues with screensaver
While watching tv, my box goes into a screensaver mode every 5 minutes. It will cut to a black screen and display the phrase "press any button". Essentially, I have to press a button every 5 minutes or this happens, so I can't go to the kitchen to cook dinner or do something else while watching tv. Is there anyway to turn this off or atleast extend the time between activation of the screensaver?
Domino
Valued Contributor III
•
0
0
Atlnative
New Contributor
•
Yes, I have contour.
0
0
StephanieA
Former Moderator
•
I'm not seeing that message as a programming display for our Contour service. It's possible that it's coming from the TV itself. Can you verify the TV make and model and let me do some research.
0
0
Domino
Valued Contributor III
•
Browsing through the manuals for Trio (Contour) and the 8642HDC, I see no mention of a screen-saver, or of the error message being reported. I don't think it's the DVR/IPG.
0
0