Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Email password
I am receiving a message when I access my e-mail that asks me for my name/password. It is already in the message so I click ok. Sometimes it works and sometimes the message comes back and I need to reenter the information. Why is this suddenly happening?
DustinP
Moderator
•
Are you also getting an error message when logging in through the cox webmail www.cox.com?
0
0
jepatton
New Contributor
•
It makes 2 of us. I have the same annoying problem for the last 2 months.
0
0
Honeybear
New Contributor
•
I don't use web mail.
0
0
ColleenD
+2 more
Moderator
•
Please sign in to webmail to confirm there are no issues logging in to the webpage at https://webmail.cox.net
0
0
Honeybear
New Contributor
•
Web mail works fine. Whenever the message comes up when I access my regular email I think it is someone phishing.
0
0
Accepted Solution
JustAnotherUser
New Contributor III
•
This is a well-known, well-dicsussed problem right here on this forum. It is not your problem, it is Cox's.
Look back in the Internet forum a month or three and you'll see the identical issue thoroughly discussed. Go over to DSLReports external to Cox and you'll see the problem thoroughly discussed. This is NOT your problem, it is Cox's.
It appears someone fixed the problem a while ago, then reinstantiated the problem fairly recently. Whatever Cox's people did they have to undo.
YOU cannot fix the problem from your side; it is COX's problem.
And those of us with two-factor authentication that are relying on receiving our 2nd factor via Cox Pop mail are screwed until they fix it - again. [a comment brought to you in disgust by someone trying to login into a bank account but cannot because Cox broke its usually-rock-solid POP email again]
0
0
Honeybear
New Contributor
•
Thanks for the information.
0
0
XavierB
Former Moderator
•
0
0