Email Outage Update 8:30 am ET, December 17th

Good morning, Frankie. My email service has been restored and I believe that I have received all overdue email messages. It's great to read that Cox plans to replace its present email storage platform with one which will prevent the reoccurence of an outage, such as that we've all just experienced.  It's also good to read that Cox deeply regrets the impact this outage has created for its customers.  At this point, most of us just wanted an apology.  Thank you for your efforts and thank you for your apology.

I think instead of cox offering 3 dollar credit to our bills , they should donate 3 dollars for every customer that was without e-mail service to the familys of the people that were killed in the Sandy Hook elementary school shootings

As of 8:20 CT, outgoing mail service is still not working. Getting smtp server unavailable error messages. Geesh. Will it ever end?

It's nearly 10:30 a.m. Monday the 17th and I have a very small fraction of my normal e-mails.  Should be interesting to to see how long it takes to get them all.   I hope with the upgrades that they increase the number of allowed blocked e-mail addresses... every time I try to add a blocked sender at the cox level, a(versus the Outlook level)  I get told that I've reached my limit.

Have gotten several emails on my phone, but none have shown up on my computer yet.  Keep getting error messages on my phone saying that I should check my settings to make sure they are correct.  They ARE, and a few emails are getting through, but anything I try to send sits in the Outbox and never get sent.  Getting frustrated...Wondering if this will ever get back to normal!

Thanks, Frankie.

And thanks to Cox for finally getting this problem resolved. I was getting a little tired logging into this forum and getting bombarded with a bunch of  threatening and demanding posts, when all I wanted was to find out the restoration progress of the email system.

I was not thrilled with this outage, but I do understand that things happen,  as long as things get restored I am a happy customer!

Thankfully looks like everything is getting back to normal!

I'm thankful email is back, but I'm even more concerned that this happened in the first place without a real foolproof plan in place for such a situation. I hope, if nothing else, this lessons reminds cox of better planning methods for the chance that something of this magnitude happens in the future again.

Hi - My messages from today (not Saturday or Sunday) were in my inbox. BEWARE though, when I clicked on a couple of messages in my inbox I was automatically re-directed to a gaming website.  Some emails were ok, but two went to a gaming website.  Very strange.

How can you state that access has been restored to all customers when secondary email adresses are still not working?

Frankie - I'm so happy for you and all that can access their email........BUT I CANNOT!!!!!

I cannot for the life of me figure out, why Cox IT people can't figure out my problem, and the message I continue to get, when I try to open my email, or when I was able to open my email, and attempt to "send", this message would come up:::::::::

"THIS PAGE CANNOT BE DISPLAYED"........

What's up with that Frankie.......

I'm looking for a BETTER service......Haven't found one yet, but still looking.  Somebody out their has to have some compassion for me and my email....

Love.....Cupcake......

Thanks for getting it fixed.....................should never have happened with a Company as large as yours.  

If the writer is correct and you think that $3.00 is adequate compensation for all the missed opportunities we have missed for special prices at merchants over the weekend, you are way off base.  

I agree with the other writer, just give it to those poor souls with broken hearts and broken lives!!!

I am so disappointed in your Company.

My service was restored around 6:30 this morning and it is now early afternoon.   I have not received any emails from the weekend.  I normally receive 15-20 per day.  Will be interesting to see if they ever come through.  No faith in this company at all.

I can't log in and it says I have been logged out due to inactivity. It keeps prompting me to enter username and password over and over. Outlook did connect and send a few emails.

Frankie - It's 2:07pm EST and I still cannot send emails.  I knew it was too good to be true.  Enough with the apology tour, just go to your leader and have them tell us COX customers who line their greedy corporate coffers with our hard earned money what the *** happened and why.  Ok, the existing platform died, but why?  We customers deserve to know how this happened.  Many of us are not technically stupid you know, so please share what really happened other than an outage occured in half the United States.  Sounds like Cox's "your friends in the digital age" platform mirrors that of a Mr. Potato Head and it's taken a serious crash to realize that a major upgrade is needed.  COX has a big mess on their hands and it's not going to go away.  Get your ** fixed and please don't increase our bill to do this...customers pay big money as it is and expect a service that works properly even when something like this happens.  One last thing, please don't adorn me with a $3.00 credit on next month's bill, just send it to those poor families who lost their little ones at Sandy Hook Elementary.

My email has not been restored! I work from home and this is devasting my business today!!! My email is a secondary off the main account. When will this be fixed??