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Becky
+2 more
Moderator
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Email Outage Update: 4pm ET, December 17
As of 6:30am (EST) this morning, access to Cox email has been restored to all customers previously affected by the email outage. All customers should now be able to send and receive email messages.
If you lost access to your email during this outage, we have queued your emails received since Friday. You may continue to receive these queued emails over the course of the next several days. These will arrive gradually and may not be delivered in chronological order. Additionally, you may notice that the Date/Time stamp for these emails in your Inbox reflects when they were delivered to your mailbox after access was restored. The Date/Time the message was originally sent will display in the Read Message view. See below for how this will appear.
Example of an email in your Inbox displaying delayed Date/Time
After opening the message, the correct Date/Time will display in the message details as shown below.
Tips on accessing your email:
You should be able to login with the same username and password used prior to the outage. If you are having difficulty logging into your email, or receive a "lockout error," you may be able to resolve the problem using the steps below:
- All customers - Reset an Account Holder Password Using Internet Tools
- Customers using an Apple device may want to reset their device email setup: Set Up an iPhone or iPad to Send and Receive Cox.net Email
- Customers using an Android device may want to reset their device email setup: Set Up an Android Phone to Send and Receive Cox.net Email
- Additional information can be found on Resources for Setting Up Cox.net Email.
Thank you for your patience!
Verizon_anyone_
New Contributor
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Um, no it's not. I can't even tracert or ping the mail servers.
Something has to give, and I think I'll give Verizon a serious chance.
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UofRSpider
New Contributor
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I guess this email issue and reporting goes along the same lines as advertising their channels as HD (I hope everyone knows that Cox doesn't provide true HD even though you pay for it). I switched to DirectTV for real HD at a much cheaper cost and totally better 2012/ 2013 technology.
Verizon FIOS is going to wipe Cox off the map. I can't wait!
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Gram
New Contributor
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Its 4:25PM Monday and it is OUT again!!!!!!!!!!!!!!!!!
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Ryan86
New Contributor
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Verizon FIOS isn't available in a lot of areas. I wish we had it here, would love the blazing 200MB/sec speeds.
However, I'll have to make do with the 50MB/sec I currently receive from Cox.
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BlitheSpirit
New Contributor
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Re: "All customers should now be able to send and receive email messages." ???
I can be sure, maybe, do you think - based upon ??
My Mac Mail.app - since 12/14/12 when Cox email servers in Kansas & dozens of other states crashed - still cannot receive email. I spent almost an hour with an "Alan" - Cox Tech Support in Virginia contacted on the non-tollfree Cox 24/7 number posted online - (540) 776-3848) - who patiently verified that all my Cox email settings were correct. (I noticed that the toll free number previously posted - (888) 952-3278 - had been removed - Thanks!) Alan suggested I contact Apple to resolve my 'software' issue.
The good news since I am now supposed to have been "restored" is that I can now access my Cox webmail. Gee Thanks Cox for allowing me access to webmail - a service I never used nor want to use for privacy concerns. I'm wondering if Cox is now going to raise my subscription rate for access to Cox webmail?
I am voting NO CONFIDENCE on my experience with Cox Tech Support - both its live & online self-service versions.
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HatfieldMcCoy
New Contributor
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This is a public service heads up, I recently had to use a third party root kit remover to get rid of the zeroaccess-sirefef rootkit--this little jewel turns off the Cox/McAfee Security Suite firewall in an effort to load other Trojans. McAfee didn't catch it when it loaded to one of my computers just about the time the residential mail system hack crashed the mail system Friday afternoon. Updates and full scan won't catch it now. I used this link for the kit http://malwaretips.com/Thread-How-to-completely-remove-ZeroAccess-Sirefef-rootkit-Removal-Guide------it apparently worked however I'm monitoring my outgoing traffic to see if I've got a Trojan logger or bot that McAfee can't see--like the rootkit---and yes I'm pretty sure the mail system was hacked.
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brandman
New Contributor
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I have resumed getting emails but before the problems this weekend, I was able to use my Outlook Express to download my email.
Now I keep getting a popup that asks for my password& I put in the correct password but it keeps coming back up. What do I need to do to make it work again?
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wizzcam
New Contributor
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i have the same problem!!!
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mrspapajohn
New Contributor
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Becky - - I am in Arizona and cannot access Cox webmail until I first log on to the Internet (via the Cox Homepage), then use back arrows to get back to the Cox homepage. Then, and only then, can I get to the webmail sign-on screen by clicking on the "webmail" linkl.
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jester
New Contributor
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And so Becky or others, what exactly caused the outage and what is Cox doing about it?
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HatfieldMcCoy
New Contributor
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A primary and failover systems failure that takes 4 days to fix and recover--think a really sophisticated malicious hack and a really nasty virus injection. Since this impacted residential POP traffic only I'm thinkin' that Cox residential email is a third party outsourced branded service by Cox. so how I doing so far Becky? :)
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Amoeba
New Contributor
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I haven't received an E-mail thru Outlook Express since the Friday Outage, and I HATE the Cox WebMail Format! Does DIRECT TV offer a "bundle?"
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Amoeba
New Contributor
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Hey "brandsman." I had the same problem with the "popup" box asking for USER NAME & PASSWORD on Outlook Express. Go to "TOOLS" then "ACCOUNTS" then "PROPERTIES" then "SERVERS." Make sure there is NO PASSWORD in the "Password Box" and make sure the box next to "Log On Using Secure Password Authentication" is NOT checked. Log Off & then Log On and see if that fixes the problem. It fixed mine, but, as COX promised, I haven't received a single qued E-mail thru Outlook Express. I have to use the CRUDE COX WebMail format, and still no qued E-mails before today have been sent! Heck, I'd rather use AOL, and I haven't used them in years!
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trudy
New Contributor
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They pretty much admitted that awhile back when they said they were working with something like "email package vendors" on the problem. That's what happens when a company outsources, they have little internal expertise when things go wrong.
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PsychGen
New Contributor
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One of my email addresses is still not receiving anything, the server keeps asking me to sign in and then I get an error. psychoholic_genius@cox.net
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