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New Contributor
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Email does not download from the Cox web site.
I have spent countless hours reading the forum for an answer and haven't found one yet.
I can download my mail in outlook 2007, I can sign on to cox email on my ipad and read
my mail in different mail boxes but if I sign in my account in with IE11 and click on the envelope
to read email all I get are three dots. So why can't I read email once I am sighed in to Cox
but I can get it in other ways?
MichaelJ
Moderator
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Tomzee
New Contributor
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ColleenD
+2 more
Moderator
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Do you see an error when trying to access webmail in IE11? Please ensure Java updates are installed.
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Tomzee
New Contributor
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Becky
+2 more
Moderator
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I'm using I.E. 11 on a Windows 10 laptop. After I sign into my Cox account and click on the email icon, I see 3 dots indicating that the page is loading. After a few seconds, my Inbox loads.
It sounds like you are only getting as far as the 3 dots. You mentioned that you can get into your Cox email using your iPad. Are you using I.E.11 on a computer or mobile device? What operating system is this device running? Disable any add-ons and extensions within your I.E.11 browser. Turn off the pop-up blocker. Reset Internet Explorer's settings to default.
If you are still unable to access Cox Webmail within Internet Explorer, Chrome may be your best option.
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