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Kay423

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DVR watching on app

Can you watch your DVR programs on the app yet!?! If so, how do you do it and on which app? If not, what is the hold up? Why is it taking so long to get this feature and when will we be seeing it?? Also, every time I switch out my cable boxes (broken, upgrade, etc) we have to reset ALL of our shows to record!! Why can that not be transferred to the new box? If it can, how do you do it and why aren't the guys in the field trained to help with this?!? Technology it growing rapidly and I'm surprised that these features aren't available yet!! Please let's get this figured out ASAP!!

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Becky

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Hi Kay,

You're right: technology does change very, very quickly! What doesn't change fast are government regulations and business contracts that limit our ability to provide our customers with all the TV content they want, when they want it, where they want to watch it. All TV shows are copyrighted by the networks that produce them. This means that Cox has to get permission from the network in order to air their shows in the Cox On Demand library and in the Contour app. Also, each network places limitations on the ability to store and transfer DRDed content as well as the mobile content we can offer customers via the Contour app in-home and outside the home.

We will be launching more live and out-of-home Contour streaming this year, and Cloud DVR features are also on the horizon. Cloud DVR will allow you to save and transfer your DVR Series Manager settings from one DVR to another. Stay tuned!

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