Drop Cox Cable service costs

I signed up for Cox Cable last fall due to my DSL no longer working for my internet. I then upgraded from the basic service to accommodate my roommate. I have had nothing but drop out service with WIFI, freeze up of internet (one time when I was chatting with a COX tech!), and since getting the notice of the mini boxes pixelation on TVs.

I went through the change from analog to digital back around 1980 for broadcasting stations. I still have one of the converter boxes for the last analog TV I have. What has taken COX so long to get up to speed? And why are we being punished for trusting that they were giving us the best service available when obviously not so?

I recently got an email and letter from my cell phone provider, Tracfone, letting me know they were no longer going to service 2G phones (had bought in about 2008) and they wanted me to get a replacement...but get this...THEY WERE SENDING ME ONE FOR FREE!!!!!!! Now that is what I call responsible customer service to established customers! I am going to sing their praises everywhere I can and tell all persons I meet what great customer service they provide and really take care of their customers!

Now, as for COX, you have earned any bad reviews I will give. I can not believe, when people have digital tvs, and pay you high fees for service, that you can not just switch to the all digital and it works with what is in place. Of course, I am forgetting about the encryption! This is nuts, and I am sorry I did not look further into the various alternate services other companies offer which some of my friends enjoy tremendously.

I will be inquiring what the cost would be to drop COX contract I have for the remainder as I do not appreciate the way you do business. I know you will continue operating and making money, but I will probably not be one of your customers.