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Downgrade Internet Service

I'm paying way too much for internet services and would like to down grade to a cheaper one. Ideally I would like to complete change service providers but I don't want to pay any fees since I had a promotional offer. Is it possible to downgrade to a lower internet without incurring any service charges or penalties?

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Hi Medginful,

The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. 

Thank you,

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