John109's profile

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DOCSIS 2.0 to DOCSIS 3.0

I recently upgraded from an older SB modem (DOCSIS 2.0) To a new DPC-3010 from Cisco.  The device provisioned ok and is transferring data but at an alarmingly low speed (1mbps at best)  I've swapped out routers and went direct to a PC with no result.  Anyone know of any firmware updates and or issues with the DPC-3010?  The help desk wasn't a lot of help, they just wanted to roll a truck. 

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It appears your modem is already running the most up to date firmware.  If you're still having issues a service call would likely be the most effective next step towards resolution.

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Thanks Chris, I'll start up the process.

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