JasonInNWA's profile

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Disconnects, high ping times and slow speed in Bentonville AR

Over the past few days, I am have had many disconnects and high ping times in Bentonville AR. Any clues to what's causing this?

C:\Users\jason>tracert yahoo.com

Tracing route to yahoo.com [209.191.122.70]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     1 ms     1 ms     1 ms  172.27.35.1
  3    17 ms    19 ms    18 ms  ip70-178-241-1.ks.ks.cox.net [70.178.241.1]
  4   684 ms   671 ms   687 ms  wsip-70-182-122-41.ks.ks.cox.net [70.182.122.41]



  5   700 ms   718 ms   715 ms  kscydsrj01-ae0.rd.ks.cox.net [70.183.71.85]
  6   727 ms   725 ms   699 ms  70.183.71.61
  7   758 ms   752 ms   744 ms  68.1.2.109
  8   680 ms   637 ms   655 ms  langdspt010-ge0330.r2.la.cox.net [68.105.30.30]

  9   788 ms   745 ms   771 ms  ae-1-d111.msr2.mud.yahoo.com [216.115.104.103]
 10   715 ms   721 ms   683 ms  te-7-2.fab1-a-gdc.mud.yahoo.com [209.191.78.147]

 11   677 ms   693 ms   688 ms  te-9-2.bas-c1.mud.yahoo.com [209.191.78.169]
 12   641 ms   620 ms   640 ms  ir1.fp.vip.mud.yahoo.com [209.191.122.70]

Trace complete.

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Hi Jason,

I know how frustrating that can be! I'd like for one of our reps in your local market to take a look at what is happening. Email your account name and address to jessica.felton2@cox.com, and mention the connectivity issues from the above post. Jessica will get you squared away!