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New Contributor
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Digital house phones stopped working today.
Has anyone else had their digital house phones stop working today but call history still shows online?
Also one of the phones not working in house is a solid landline.
Called support and they had someone try stuff over phone but didn't work and have to wait until tommorrow for a "tech" between 1-3 PM.
Also one of the phones not working in house is a solid landline.
Called support and they had someone try stuff over phone but didn't work and have to wait until tommorrow for a "tech" between 1-3 PM.
Trikein
Contributor III
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That's actually normal since call history shows all inbound calls made to your number, not just those you receive. For example, you could literally have no phones and it would still show you recieved a call if someone calls you. Why your phones stopped working is the better question.
1. What kind of service do you have? The type where you have a phone modem somewhere in your house, or the older type where the modem is outside, usually near the electrical meter.
2. Is there any sound when you pick up the phone? Static, clicking, beeping, etc?
3. Do you have other service with Cox and is that working?
4. What did the Cox support suspect the problem was?
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ReneeG
Former Moderator
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Hi MzPeahen,
Was the technician able to resolve your phone issue? Let us know if you need additional assistance.
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Mz_Peahen
New Contributor
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Hello ReneeG,
The techncian (Walt Monterroso) did eventually resolve the problem but even he wasn't really too sure why there was no service when he initially arrived.
Thank you for checking back with me.
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