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Data usage
My daily data usage report has been reporting higher than usual data use for the past month. My daily use has doubled. By history it has been very consistent. I have added no new devices or computer programs. I have change my network passwords multiple times and see no evidence of anyone else on my network. My Netflix has been changed to the lowest possible setting. There are no unknown or new process running in my computer's background. I turn off all of my devices for a good portion of the day. With all the changes I have made, my data use should be running about 50% of what it usually does.
I use a program call networx to monitor all traffic through my router. Nothing goes directly through my modem. It has currently been displaying results consistent with my prior use patterns. By history this has been spot on with the data use report, but is no longer. The only other unusual thing that has occurred is that my report displayed a couple of days of near 0 data usage when my usage should have been around 3.5 gigs. Cox customer service tells me there is nothing they can do on their end. I need Ideas, please
Coyotestunt2
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I was in the same boat starting this past week, it did start about the time I got a new modem. The data usage went crazy off the chart (I didn't realize we had data caps until I got an email). I changed all my network/router passwords as a precaution -- of course all the malware checks (using Malwarebytes and MRT) came up clean. We haven't downloaded movies or watched NetFlix in that period, we are gamers -- but nothing unusual that would cause the spike. Yesterday, it finally hit a realistic volume since the spikes started.
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Masteryoda1
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I've noticed this 'double-usage' problem as well and began monitoring my own traffic by installing DD-WRT on my belkin play router. But more so I've just plain noticed the amounts are never close.
Before I continue I'd like to point out i have a degree in Electronic Engineering, years of experience in Networking and I make a living as a programmer. So my level of knowledge is advanced.
I contacted Cox support Tier 2 a week ago and was told they would look into it and they would get back to me and I am still waiting on a response. The fact of the matter is that my internet usage really hasn't changed over the last couple months while I've noticed a significant increase in what Cox is reporting.
You can see my router traffic on my WAN here: http://prntscr.com/1ksuza
You can see what Cox is recording here: http://prntscr.com/1ksvc8
Now if you compare the dates, you will notice that cox is reporting almost double of what my router (DIRECTLY connected to my cable modem) reports on most days. But the important fact is the amounts are NEVER even ever close
- On the 11th DD-WRT reports 11.4 Gb but Cox reports 19.21 Gb (~ Double)
- On the 10th DD-WRT reports 15.9 Gb but Cox reports 8.02 Gb (~ Half)
- On the 9th DD-WRT reports 4Gb but Cox reported 7.21 Gb (~ Double)
- On the 8th DD-WRT reports 8.7 Gb but Cox reported 16.43 Gb (~ Double)
- On the 7th DD-WRT reports 6.2 Gb but Cox reported 11.1 Gb (~ Double)
- On the 6th DD-WRT reports 16.6 Gb but Cox reports 32.89 Gb (~ Double)
I know these systems are not fool-proof but I also monitor my traffic heavily and quite guardedly. I have encryption on my WAN and MAC-Filtering. I monitor my connections like a hawk. If I had any malware/virus on my computer that was attributed to this usage my WAN would show it. So this isn't a case of people jacking into my network or malicious software sending data into the ether. It's a case of Cox's numbers not adding up to my numbers.
The fact that the variations between what my router sees and what Cox sees are by ratios of 2:1 or 1:2 makes it clear that this isn't a case of a few mis-reported Gigabytes .
Frankly, I would like to know whats going on and stop being told by support that I've been 'warned' and that I have 'abuse notices' on my account. I've been a faithful customers for almost 10 years now and I think I deserve some answers, not the run-around.
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Masteryoda1
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Update August 13, 2013
On August 12th DD-WRT reports 11.4 Gb but Cox reports 3 Gb (25% of my actual usage)
I know I shouldn't complain about cox seeing less than what I am actually using but its evidence that the system is faulty and puts doubt on all their other usage reports. I would really appreciate some insight from a moderator.
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puskar49
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I see there are two threads for this issue. I am experiencing the same problem and I am actively monitoring WAN usage and seeing distinctly different results than Cox.
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Masteryoda1
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yeah i moved this to a new thread to bring attention to my proof.
http://forums.cox.com/forum_home/internet_forum/f/5/t/2220.aspx
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