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New Contributor
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Data Usage & Ultimate Service
Okay, so we have the ultimate service at my house, and we just received an email that stated that we were over our data usage allowance and should upgrade our service to something with a higher cap. Well as I said before we are already on the ultimate service and can't get anything higher.
So my real question is, even though you don't do anything now, will we get ample notification when you do start charging for data overages? (So that we can drop the service because that is crazy that if have the most expensive plan available then it still isn't enough)
Just to give you some background, I live in a household of 8 people and 4 of them are HEAVY users and the other 4 are moderate to high bandwidth users.
Secondarily, will this magical number you decided is the cap go up? Or will we see a drop in limits for the people spending $100+ dollars a month on internet alone?
Accepted Solution
ChrisL
Former Moderator
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Anything is subject to change at a future date however to try and comment now would simply be speculation. The next step up for an account in your situation would be something in the order of our Cox Business Small Office/Home Office offering. Those plans due cost more but grant you access to higher priority service calls when needed, static IP, no restricted/filtered service ports, and no hard monthly data allowances.
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gjRabbit
New Contributor
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That just seems excessive... We are a household that needs none of those other features. I appreciate the straight forward answer though. Thank you.
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