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New Contributor
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Data Usage Meter not available for several days
My meter shows an error:
Your Data Usage Meter is undergoing maintenance. Please try again in 24 hours.
This has gone on for over a week. Is anyone else having this problem? Is there anything I need to do?
Thank you,
Gianfranco
DerrickW
Valued Contributor
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Hi Gianfranco,
I was able to use the Data Usage Meter on our website without any issue. If you have not already, I would recommend clearing the cookies, history, and temporary internet files. If that does not correct it then it is something that will need to be reported. Please e-mail cox.help@cox.com with the name and address on the account, we will notify our engineers to make them aware of the issue that you are having.
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bryaninphx
+6 more
Valued Contributor
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Mine has not been working for a few weeks now.
http://forums.cox.com/forum_home/internet_forum/f/5/t/2785.aspx
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DerrickW
Valued Contributor
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Hi bryaninphx,
If you could also send the account information over to cox.help@cox.com (name and address). I will also look into the issue you are having with the Data Usage Meter.
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dalekinder
New Contributor
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I am still having the same issue. I have not been able to view my data usage since october 25th. So if I go over I hope I do not get penalized because i Can not see what I am using.
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Gianfranco
New Contributor
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Sam here - It has been down for weeks. I received a message from customer support that it was a widespread issue and did not have any ETA for when it would be fixed....
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