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I'm trying to check my data usage and every time I click on the link to view the data usage I get the below error. Is the server down? I've tried in Chrome and Safari to access it.
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Error:
type Exception report
message
description The server encountered an internal error () that prevented it from fulfilling this request.
exception
java.lang.NullPointerException com.cox.chsi.app.Authenticator.addRoles(Authenticator.java:436) com.cox.chsi.app.Authenticator.getUser(Authenticator.java:312) com.cox.chsi.app.Authenticator$Proxy$_$$_WeldClientProxy.getUser(Authenticator$Proxy$_$$_WeldClientProxy.java) com.cox.chsi.app.PageRestrictFilter.doFilter(PageRestrictFilter.java:138) com.cox.chsi.app.HttpRequestDebugFilter.doFilter(HttpRequestDebugFilter.java:95)
note The full stack trace of the root cause is available in the JBoss Web/7.0.16..Final-redhat-1 logs.
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ReneeG
Former Moderator
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Hi ScottRutz,
Sounds like there may be an issue with your log-in credentials on the back end. Can you send us an email to cox.help@cox.com with your full service address and the last four of your SSN or four digit Cox PIN as verification? Please include the user ID that you are using to sign into your account with.
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