Daily loss of phone service

Sounds like your modem is resetting some how. What phone modem do you have?

Also, what are the signal levels? Should be found at 192.168.100.1  . Here are mine for comparsion:

Downstream Channels
		Power Level: Signal to Noise Ratio: Channel 1: 0.8 dBmV 39.4 dB Channel 2: 1.0 dBmV 39.3 dB Channel 3: 1.0 dBmV 39.3 dB Channel 4: 1.3 dBmV 39.6 dB Channel 5: 0.4 dBmV 39.5 dB Channel 6: -0.2 dBmV 39.2 dB Channel 7: -0.4 dBmV 38.6 dB Channel 8: -1.0 dBmV 38.6 dB

Upstream Channels
		Power Level: Channel 1: 48.0 dBmV Channel 2: 47.2 dBmV Channel 3: 47.2 dBmV Channel 4: 48.2 dBmV

This is probably NOT your issue since you say the Internet is also going out.

But I thought I would just throw it out there, since this happened to me, and was difficult to diagnose. It may help someone else in the future.

My Phone would always disconnect me if I happened to be on the Phone at exactly 3pm everyday.

It turned out my hardwired alarm system had an erroneous setting to phone into the monitoring center everyday at 3pm.

This would have been much easier to diagnosis if Cox would just log outgoing toll free numbers, but they won't and I've repeatedly asked.

Cisco DPQ3212 DOCSIS 3.0 2-PORT Voice Modem

Power levels look very similar to those posted by Tecknowhelp.

Hi algerbens,

If this is still happening, we may want to look into this trouble with you. Please email us at Cox.Help@cox.com and please include the link to this forums in your email. In the email, please include your name and address.

The problem does persist.

Email sent.