Cox webmail and email in Outlook

For the past five weeks I have experienced constant problems with email and webmail.  I have been a Cox customer for over 16 years and I am so frustrated that I am considering dropping all COX services.  I have been on the phone at least 2 times a week trying to get someone to help me understand what the problems are.  I have followed all of the instructions, read all of the posts on what to do and still I have email bouncing back, I can't send or receive emails and I am missing emails.  I use my cox account for my business and I am losing valuable business because I am not receiving nor answering emails in a timely fashion.  I have created GMAIL accounts and have my clients sending emails to my gmail so that I can actually read and respond.  This has caused endless hours of waiting on the line with tech support and I still have NEVER received a straight answer.  I am still required to pay my bill though - which is completely ridiculous because I am not receiving the service I am paying for!!!  

CAN someone please give me and the countless others who are having these problems a reason to stay with COX???

Laura Schwartz