Kateymc74's profile

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Cox contour app on my iPad mini keeps crashing seconds after I open it.

I have tried uninstalling, rebooting, and reinstalling several times. Can someone help me please!

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It's an iPad mini. I am using iOS 7.1.1. 

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I have used the contour app almost daily for the last couple of months. It quit working after the most recent update...or at least that's how it looks to me. I have done all the things you have suggested several times and nothing is different. It just simply closes. No error message or anything. I do not have any security software on my device. 

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I just tried installing it and opening it on my husband's iPad. Same thing happens. He has an iPad 3 Retina and is running iOS 7.1.1. 

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Same thing here on iPad 2 running iOs 7.1

opens then within seconds crashes.  

Deleted it ad reinstalled again and still the same buggy

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Same issue on iPad Air  iOS 7.1.1

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I'm having the same problem on my ipad.  I guess that's why the app has only 1 star.  Cox support is not good either.

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1.9K Messages

Kateymc74 said:

I have used the contour app almost daily for the last couple of months. It quit working after the most recent update...or at least that's how it looks to me. I have done all the things you have suggested several times and nothing is different. It just simply closes. No error message or anything. I do not have any security software on my device. 

Kateymc74,

Was this a Contour update or Apple update?

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StephanieA said:

Kateymc74 said:

I have used the contour app almost daily for the last couple of months. It quit working after the most recent update...or at least that's how it looks to me. I have done all the things you have suggested several times and nothing is different. It just simply closes. No error message or anything. I do not have any security software on my device. 

Kateymc74,

Was this a Contour update or Apple update?

It was the contour update. There is obviously something wrong with the update on the app. A fix needs to be sent out. VERY frustrated!

Accepted Solution

Former Moderator

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7.1K Messages

We actually believe we have found the cause of the issue and have submitted an updated Contour App to Apple for approval.  That process usually takes 4-7 days.

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Well that is fantastic! I hope it works!

-Katey