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New Contributor
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Contour Recording Issue
Got a question, for some reason shows are starting to record 4 minutes late. Its random shows at random times. Sometimes the same shows that record 4 minutes late one day won't the next. Has anyone had this issue and know how to resolve this. I don't want to call tech support because ill get the canned "unplug for 1 min"... then "well we will send a tech out" and of course the tech won't know and will want to replace my box.....
Any ideas?!
Domino
Valued Contributor III
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First of all, what is the model number of your DVR? You're going to have to determine whether the show is starting early, or if the DVR is really starting late. You'll have to monitor the start with an external clock. Finally, what method are you using to program these recordings? The Grid?
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greenmymac
New Contributor
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Good Morning,
It is the 6 tuner DVR Seen here ( https://www.cox.com/residential/tv/contour.html ). The DVR is starting 4 min late because when I go to play the show it starts in during the episode instead of the beginning like normal. I am using the Grid to program these and they are all set up using the Series Recording (First runs only)
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Domino
Valued Contributor III
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So, you really don't know. If the show started 4 minutes early it would appear on playback that the DVR started 4 minutes late.
What show is this? Is it always scheduled to start at xx:00, or does it vary?
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greenmymac
New Contributor
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The show starts 4 min late because it doesn't show the beginning of the episode but goes all the way to end. Its several shows, that all start at xx:00.
Network shows and non network shows
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ChrisL
Former Moderator
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Is it just one particular channel it's happening on? The network's clock may not be in sync with ours.
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Domino
Valued Contributor III
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Sigh...I'll try to explain again. If a program is listed as scheduled to start at 9:00pm but actually starts a few minutes early, a DVR starting at 9:00pm (as listed) would appear - on playback - as if it started a few minutes late, even though it didn't. Understand?
That's why I asked you to observe at what time the program actually started, and to provide me with the name of an offending program. You did neither. I'm out!
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greenmymac
New Contributor
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No need to be a ***.. I answered all of your questions.... just say you don't know..
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Domino
Valued Contributor III
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I asked if the program was starting early, or if the DVR was starting late. You responded (falsely) that since the beginning of a program was missing from the recording, the DVR must be starting late. Wrong...
I asked you to name a program this happened on. You replied that it happens on many programs. Not what I asked.
So, you really didn't answer any of the questions.
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BobbyR
New Contributor
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Since I'm assuming Domino really doesn't know but thinks they do, let me chime in. I have a Contour 2, one of the newest ones. Within the last wk, shows on MULTIPLE networks start recording 7 mins in. So unless USA (Colony), Bravo (Real Housewives), Disney HD (Mickey Mouse), ESPN (Sportscenter) and E! (E! News) all decided to start their shows 7 mins after the scheduled time, I also have an issue. Like Greenmymac, I don't want to call Tech Support to get the standard "unplug to reset" trick which has killed my DVR 75% of the times (we are on our 3rd DVR).
Chris or any of the other fine tech support ppl of Cox, can you troubleshoot this issue and post a reply?
Thanks for your assistance in advance!
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Domino
Valued Contributor III
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This is the first time that Contour 2 has been mentioned in this thread. I have never offered any advice on Contour 2 since I haven't (yet) had the chance to play with it.
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