Contour Issues

We are on our 3rd Contour Box, this one has been working great until yesterday, it crashed I believe when it was trying to do an update....

Everything was working great until yesterday, and then this morning when we got up to watch the morning news the box is in a PEND status,  it says on the cisco screen the " CABLE CARD Download: Not Triggered" "HOST DOWNLOAD: Pending

Tryed resetting through COX Support, through the phone reset feature when you call in, didnt work, same screen reappeared after boot cycle. Tryed resetting through COX representative with Tech Support...No Luck!

Checked all physical connections inside and outside the house, all perfect! Solid!! Internet and cable feed GOOD, physically connected cable directly to Television, GOOD Signal!

Prior to yesterday the box was acting funny after it did a update I believe on Monday this week, called cox and they did a reset, and fixed all issues, now back to this issue of this matter this morning of " CableCARD Download: Not Triggered"
No Signal through cable box, but cable has good signal????

This is getting really old !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
They have scheduled ANOTHER tech to come out tomorrow afternoon, I honestly believe there is a serious issue between Cisco's platform update to Contour !!! BOX # 5

Paying practically 200+.00 a month!!! And this is the service we are aquiring from our cable provider, this is not acceptable and we do hope we get a full months credit again!!! As we are sick and tired of failing cable boxes!!!

Wes Meekins
Richard Swain

Allied Gardens, San Diego