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New Contributor
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Contour is absolutely the worst!
I have been a cox customer since 1984. Up until 4 months ago I had nothing but good things to say about cox. Then I got talked into Contour. I am going to remove the entire system and go with another provider. We have to reset the box DAILY. What a shame to lose a 30 year loyal customer over this pathetic system. And I have the entire bundle. So I will be changing phone and Internet, too.
Domino
Valued Contributor III
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Bye! But first, do you have a technical question for the forum?
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Allan
Moderator
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Hello Cox1984,
We certainly don't want to lose you. What seems to be the issue with the Contour system?
Allan - Cox Support Forums Moderator
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bobbyphoto2
New Contributor
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I have had no trouble with Contour. You ought to get a Cox person to check it out as there must be something wrong with the installation, box, et.
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Gregorio
New Contributor
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Contour is absolutely the worst system brought to market. We have to reset each box we use multiple times per day. The system is so buggy that it defies description. And the Cox support people are absolutely clueless about the system's massive failure. Want to rewind from a box other than the host? Think again.
Get rid of the Cisco boxes. They are nothing but trouble. Who cares if they have thousands of hours of memory. It is so frustrating to use them you want to throw them against the wall.
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StephanieA
Former Moderator
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Hi Gregorio,
I'm not seeing all your receivers online. I suggest re-seating your connections, disconnect and reconnect the ends, and power cycling the receivers. When you power cycle the receivers you want to unplug them all, wait 2 minutes, and plug them back in starting with the host DVR.
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