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sugarloafer

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Contour Boxes

We are now on our FOURTH cable box. This one, like its predecessors, suffers from a myriad of gremlins including picture freezes, complete box lock ups, "no HD" messages, guide freeze ups, screen freezes on DVR'd programs and repeated self reboots! I have spent hours on the telephone with tech support to no avail and hour more waiting for a tech to arrive at our home with a new box. The one installed yesterday is already malfunctioning and tech support indicated the soonest they will get to us by the end of the week!

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Domino

Valued Contributor III

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2.8K Messages

Gee, please tell us the STB/DVR model number, and whether or not you have WHDVR.

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StephanieS

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752 Messages

Hi, if 4 different boxes have been installed at the same cable outlet and you've got the same result each time, we really need to take a look at the cable outlet itself. The chances of you getting 4 bad cable boxes in a row are very slim. We should set up a repeat trouble call and get a technician right back out there. Sorry for the inconvenience. Can you please send an email with your full address to cox.help@cox.com so we can get that scheduled for you? -Steff

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Cayachan

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3 Messages

I to have been having problems with my DVR.  It won't play any of the DVRed shows for the past 3 days, and now it freezes when I try to use On Demand as well.  This is very aggravating because I have a lot of shows recorded on this box that I'd like to get to watch and if I have to get it replaces I will lose them all.

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DustinP

Moderator

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1.1K Messages

Cayachan- I to have been having problems with my DVR.  It won't play any of the DVRed shows for the past 3 days, and now it freezes when I try to use On Demand as well.  This is very aggravating because I have a lot of shows recorded on this box that I'd like to get to watch and if I have to get it replaces I will lose them all.
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Hi Cayachan,

What model DVR are you using? Do you have the Contour WHDVR with Client boxes? Are you getting an Error when attempting to play back a recording? Is it happening when playing back all saved recordings? If a hard reset (unplugging the power to the receiver) hasn't provided any resolve, I'd recommend unplug the power to the cable box, and re-screw the coax to the cable box. Check for any loose connections or possible damage. Once the connection is tightened, please reconnect the power last.

 

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