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Contour Boxes
We are now on our FOURTH cable box. This one, like its predecessors, suffers from a myriad of gremlins including picture freezes, complete box lock ups, "no HD" messages, guide freeze ups, screen freezes on DVR'd programs and repeated self reboots! I have spent hours on the telephone with tech support to no avail and hour more waiting for a tech to arrive at our home with a new box. The one installed yesterday is already malfunctioning and tech support indicated the soonest they will get to us by the end of the week!
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Domino
Valued Contributor III
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2.8K Messages
Gee, please tell us the STB/DVR model number, and whether or not you have WHDVR.
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StephanieS
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661 Messages
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Cayachan
New Contributor
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3 Messages
I to have been having problems with my DVR. It won't play any of the DVRed shows for the past 3 days, and now it freezes when I try to use On Demand as well. This is very aggravating because I have a lot of shows recorded on this box that I'd like to get to watch and if I have to get it replaces I will lose them all.
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DustinP
Moderator
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1.1K Messages
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Hi Cayachan,
What model DVR are you using? Do you have the Contour WHDVR with Client boxes? Are you getting an Error when attempting to play back a recording? Is it happening when playing back all saved recordings? If a hard reset (unplugging the power to the receiver) hasn't provided any resolve, I'd recommend unplug the power to the cable box, and re-screw the coax to the cable box. Check for any loose connections or possible damage. Once the connection is tightened, please reconnect the power last.
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