Contour app streaming outage

Technicians are currently investigating the issue further hoping to find a resolution soon.  I apologize for any inconvenience.

Sissy, 

If you are getting that message that means you are outside of your home network.  Currently the app only works when you're using your own Cox IP address to connect to the internet.  If you are outside of your home (network) then certain features of the app would not work.  You should be able to view the guide but you would not be able to stream any video.   If you are currently at home then we need to verify that you are connected to your wireless network.