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New Contributor
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Constant T-3 timeouts
Hello, our modem consistently receives these t-3 timeouts, and the modem will get 'stuck' when this happens and we have to manually reboot it. A cox tech has been out multiple times on this issue, and the signal levels still are not 100% in spec I feel for the upstream. I called tonight but was told "well its working now, so not much we can say"
I am wondering at this point if the problem will ever be fixed because of the number of techs we have had out who all leave saying everything is fine when it really isn't if it keeps disconnecting on a daily basis.
We have a Motorola SurfBoard modem. I am wondering if a Cox moderator can reach out to me on here to see if perhaps there is a group that is keeping track of signal issues in my area.
Thanks
Zachary
Tecknowhelp
Valued Contributor II
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". I am wondering if a Cox moderator"
Did you only want moderator input? I am another customer here and might have some helpful questions. Your call.
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DarkOneX
New Contributor
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Same issue here the past couple weeks, there's been just guessing maybe 10 times our service has died over the past 2 weeks and I have to manually power off the modem and back on to get it to come back, and I too am seeing a lot of T3 timeouts listed in the modem log. I have a SB6141, was thinking about jumping on the $90 deal on Amazon today for the 6183 to see if it fixes it but if I don't have to spend $90 that'd be great too :)
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