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New Contributor
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Constant short outages 85201
Are there issues in this neighborhood? I just got a brand new modem/router combo and am still receiving major issues where the internet will go down 10 minutes every hour during prime time or earlier on weekends. This has been happening for at least 2 weeks, probably more.This is not usable for streaming or gaming, I might as well just have internet from my phone like this.
DeeJ1
Former Moderator
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Hi bryceg,
We can check for you, please send an email to cox.help@cox.com">cox.help@cox.com with your name and the full service address with the link to this thread so we can get started. Thank you.
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bryceg
New Contributor
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Done. I want to point out there's no splitters (modem is connected straight to wall) as well
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Skyguy
New Contributor
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Were you able to fix the issue?
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bryceg
New Contributor
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I have not seen any further action yet, just an email telling me to check my stuff is plugged in. I came back from work just now and the internet was out again and needed a router reset. No drop yet, but it usually happens later anyway.
Update: Just went out at 5:14 PM, back up at ~5:17 with modem reset. logs between last timed entry, outage, and modem reset back to being online (MAC addresses removed):
edit2:Out at 6PM again.
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DannyS
Moderator
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This appears as if you may need for someone to look into your account personally. We can definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email by at cox.help@cox.com. Provide us the name on the account with the full service address with a link to this thread so we can get started.
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