Constant disconnects

I also just downloaded and installed pingplotter. It'll ping google.com  every 10 seconds and im graphing the first 2 hops on the connection with the router disconnected. So you can see a visual of just how many disconnects i receive in a 24 hour period alone with a good SNR

I've also been asked multiple times. Yes, my cables are fine. They are new, in fact everything is and this is affecting even my neighbors. If multiple customers file a report ( your neighbor at that) the response should not be "We will send someone out to your home",  then pay you guys to install a filter going to my cable modem and say they "fixed the issue."

I may not be the smartest person in the world with my terrible grammar or what have you but I did graduate for networking security & system administration. I am frankly sick of talking to people who think I am ** on this issue as if im completely clueless and oblivious to how everything works. Its a huge issue, and its not inside my house and is also effecting my neighbors who've also reported the same issue. Later today i'll ask them to login to verify this and they will tell you the same thing.

This is a go check the line on my street or the hub that our line is connected to.

I'm having the same exact problem. Here is my thread: http://forums.cox.com/forum_home/internet_forum/f/5/t/1701.aspx

Its the COX run around.  They blame you for their problems. Either their problem is something they're not willing to address (not enough nodes), or they are completely clueless as to whats causing the problem.  I've dealt with COX for over a decade, through the bad and good.  When its good, its good, but frequently there are troubles and they lay them at the customers feet.   I know they're not my problems.  Like these good people I've done everything in my power to fix them, and low and behold the problems persist until one day they magically disappear. 

Example, I haven't had steady packet loss for quite some time (a year?)  And it showed up after seeing some technicians on my street the past week right before COX's sponsored SEC Baseball event.  Are they related..? who really knows.  Is there something wrong with my equipment causing this problem.. No.. No... NO.  What do I do?  I can call in and get the run around by COX, switch to a even crappier provider, or boycott the internet.... So basically, like most COX clients, I just have to pay them and bide my time till it starts working properly again.  There are some class-action law suits against COX for selling services they're not equipped to provide. If you're really frustrated, I would advocate trying to find one of those... Maybe that'll get them moving.  COX has been doing a lot worse ever since they transitioned to Fortunate 500 Corporate America about a year ago.

So last night was rather peaceful.. today it has not been so much.. The hub to the modem is dropping massive packets from 10% to 80% across the board but not enough to knock me offline, just bringing my internet to a crawl.

the 3 lines i marked have been the outages so far as with 100%PL going from hub to modem you have no connection at all. lol. The other red lines are not disconnects but could be worrysome depending on how many packets the router is supposed to or not supposed to drop.

The problems are originating from 10.2.24.1 the first hop that goes to my modem.  It starts at 10.2.24.1 then everything else follows suite and it goes down the crapper.

Oh hi mom another disconnect. Please fix the node in my area/street. 

As for the cox techs question. No I am not using a router. I explained the issue and i do not want a tech INSIDE my house, because the problem is outside of it.

I've been ripped off by cox in the past before i moved to where i am now where they sent out 4 techs to my house alone, replaced wires, added filter ect, and each time they left and the problem persisted and i was CHARGED for it. I am not your average customer. This problem is not coming from inside my house. As i have explained my neighbors have also called to report the same exact issue i am having. I will not pay to have a tech step in my door to pay them. Im fairly certain if they investigated the issues outside they will find the problem. Until then, I will keep this thread updated as the disconnects continue to get worse and more frequent.

The problem is you cant get street maint out without having a tech to your house. All the phone reps can do to start the process is sched a truck for you.  You say all your neighbors are having the same issue.  Have house calls for the same evening. I bet that lights up someones board.

I have been having horrible connection issues over the last two weeks. I called Cox and they sent a tech out who said it was not them and that I should get a new a new wireless router, which I bought immediately. The problems continued. Cox then said it was Netgear (wireless router manufacturer), not them. After 3 hours on the phone with Netgear, they said it has to be Cox. So, I called Cox again and they said I need a new cable modem, which I bought immediately. Now, $300+ later I still cannot stay connected for more than a few minutes without having to reset the modem, router, and restart the computer. Cox is sending another tech out tomorrow, but warned there would be a charge if the problem is on our end. This is not service and they are not my friend in the digital age. Cox really has a lot to learn about customer service.

At this time I'm not getting any data back from your modem suggesting that the problem does indeed lie at least with the modem or something beyond towards the street.  Let me know if you're still having issues after this visit.