Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor III
•
Consolidated e-mail problem thread - POLL
There are multiple email problem threads on the forum as the Cox email problem is getting worse rather than better. In my case it started as a few error message per day and now I can't get any email. My iPhone was working for email but now I can't get messages this way either. Cos Tech support still does not acknowledge that they have a systemic server problem and they try to tweak email client entriesin a futile attempt to solve THE SERVER PROBLEM. I believe that it is limited to Southern California/Arizona and began about a month ago.
I suggest users enter the characterics of their problem in the format shown below. Maybe if we get all this information in one place Cox management will acknowledge that they have A SERVER PROBLEM. Copy and paste in your response filling in the appropriate information. I will respond with my information after sending this post.
-------------------------------------------------------------------------------------------------
ABOUT WHEN DID EMAIL PROBLEM START?
WHAT GEOGRAPHIC AREA ARE YOU IN"
WHICH EMAIL CLIENT DO YOU USE?
DO YOU ACCESS EMAIL THROUGH COX NETWORK OR ANOTHER ISP?
CAN YOU GET EMAIL THROUGH A CELLPHONE?
duhmel
New Contributor III
•
ABOUT WHEN DID EMAIL PROBLEM START? a month ago, getting worse the past few days
WHAT GEOGRAPHIC AREA ARE YOU IN" Southern California - Orange County
WHICH EMAIL CLIENT DO YOU USE? Windows Live Mail/IMAP
DO YOU ACCESS EMAIL THROUGH COX NETWORK OR ANOTHER ISP? Cox
CAN YOU GET EMAIL THROUGH A CELLPHONE? Could access mail until today, now it is offline through my phone also
0
0
MichaelJ
Moderator
•
0
0
duhmel
New Contributor III
•
Just tried and could only get my primary account, would not access my other Cox accounts. I tried to delete the other accounts from webmail and then add them again but with no success. In the past I could get webmail but today everything seems to have cratered.
0
0
Health_Edge
+5 more
Valued Contributor III
•
May I also suggest trying to see what mail server your sending through to isolate. Should be one of these and available in the mail headers. Also, IMAP or POP?
For the record; RI, Thunderbird,IMAP, Cox network, no cellphone. Using fed1rmimpo210 ([68.230.241.161]). Experiencing no noticeable issues, but only check couple times a day.
0
0
duhmel
New Contributor III
•
Problem is associated with the incoming IMAP mail server.
0
0
gcl
New Contributor III
•
ABOUT WHEN DID EMAIL PROBLEM START? End of November (can't remember exactly)
WHAT GEOGRAPHIC AREA ARE YOU IN" Southern CA - San Diego
WHICH EMAIL CLIENT DO YOU USE? Outlook (but have same problems with Cox webmail)
DO YOU ACCESS EMAIL THROUGH COX NETWORK OR ANOTHER ISP? Cox
CAN YOU GET EMAIL THROUGH A CELLPHONE? Yes, but have the same sporadic delays and inability to log in
0
0
Domino
Valued Contributor III
•
ABOUT WHEN DID EMAIL PROBLEM START? I have no problem
WHAT GEOGRAPHIC AREA ARE YOU IN? San Diego
WHICH EMAIL CLIENT DO YOU USE? Thunderbird
DO YOU ACCESS EMAIL THROUGH COX NETWORK OR ANOTHER ISP? Cox
CAN YOU GET EMAIL THROUGH A CELLPHONE? I don't have a cellphone.
0
0