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New Contributor
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Connection speed issues.
I have a surfboard 6141 that I've had for about a year. My connection is terrible at the moment and it had just started on Sunday the 5th (5 days ago). I have the latest firmware as well. I had a tech come out this morning and he had checked all connections and such. He switched out the modems with one of theirs and internet was back up and running. I don't know what the issue is but there doesn't seem to be anything wrong with my modem other than the connection speed is terrible.
Accepted Solution
chris_c21
+1 more
Contributor III
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If your speed was fine when the tech hooked up a new modem, then the issue would seem to be your SB6141.
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Health_Edge
+5 more
Valued Contributor III
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What is your connection speed? How are you connecting to the modem?
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retnav
New Contributor
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You would think so but then why would it just quit working? That seems very strange to me when it was working just fine before with no issues at all.
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retnav
New Contributor
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5mb now, and it's a cable modem.
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retnav
New Contributor
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sorry my bad. I will when I get home, had to go into work. It was wired before and I wasn't getting anything, but I'll verify when I get home. Thanks. Oh, and btw, when I talked to the cox rep they said they couldn't see anything on my street. Chris, I don't think it was just my equipment then.
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