Complete RIP OFF ---

After suffering two devastating floods and losing more than 1/2 our belongings and enduring major home restoration along with the cox router/modem.  I have trouble getting the new router/modem connections.  So first I call to get 3rd party phone calls removed from my phone number then asked to be transferred to internet tech support and they have me on hold for about 10 minutes.  I finally hang up but magically my internet starts working but only for the computer it is directly plugged into rather than other wireless devices.  Then I call again and wait several minutes and they say I have to talk to CTS.  They transfer me CTS and they say I have to talk to CTS sales to get the service.  So even though we pay a flipping $72 a month for service I have to pay $59 for service to get us set up again.  UNBELIEVABLE!!!!!!!