collect calls from Oklahoma prison system

Yes you should be able to receive those type calls.  There are a couple of reasons why you are not at this time.

1. You may have a blocking feature setup on your phone service that keeps any collect calls from being received. This is a feature Cox offers to help customers control the types of calls they actually receive.
2. The correctional facility is served by a phone carrier that does not have a billing arrangement with Cox.

Both of these are easily checked and updated but it will take a call into your local Cox service center. You phone subscription can be checked first and if all is well there then the correctional facility issue can be checked. If it turns out that the facility needs to be updated the agent will be able to make that request for you. That process may take a few business days to complete but once that is taken of care you will then be able to receive those calls.

Thanks for this great question. This is asked by several customers and we are glad to say it is a fairly simple fix.