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New Contributor
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Closed caption button on 8820 remote doesn’t work
I had a Cisco 9865HDC dvr and client 4742HDC installed today 12/10/13. Both have a URC 8820 remote and tonight I found that neither unit will toggle the closed caption on and off when the (cc) button on remote is pushed, even though the cable light flashes on remote when pushed. I have to go through settings menu to turn on and off, but teaching my wife this will drive her off the deep end since she uses this function a lot!
I read this has been issue for years and was supposed to be corrected in 2012. Has it not been corrected yet or is there a process to make it work?
I would have replied to old post, but it seems they have all been locked.
Don318
New Contributor
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Hello…………. Anybody home?
Cox I would like at least a yes or no to above question.
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Domino
Valued Contributor III
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I'm not Cox, but no. The CC button is not functional on the current version of Trio (Contour.) It may or may not be fixed on a future update. Don't hold your breath. If you really want an answer from Cox, ask at coxhelp@cox.com
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ChrisL
Former Moderator
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Don318
New Contributor
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Thanks Domino, I’ll be sure not to hold my breath.
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Don318
New Contributor
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Thanks for reply Christ. Not the answer I hoped for but at least now I can stop wondering.
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